Terms and Conditions
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern the kindlecone.co.uk relationship with you in relation to this website.
The term “kindlecone.co.uk” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.
1) The use of this website is subject to the following terms of use:
a) The content of the pages of this website is for your general information and use only. It is subject to change without notice.
b) Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. Product images are for illustration only and may differ from the actual sale product due to the fact that each product is natural and hand made. We may also alter product names, descriptions and ingredients without prior warning. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
c) Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
d) This website contains material which is owned by us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
e) All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
f) Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
g) From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website/s. We have no responsibility for the content of the linked website/s.
h) You may not create a link to this website from another website or document without our prior written consent.
i) Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales .
j) We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
2) WEBSITE DISCLAIMER
a) The information contained in this website is for general information purposes only. The information is provided by us and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
b) In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.
c) Through this website you are able to link to other websites which are not under the control of us. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
d) Every effort is made to keep the website up and running smoothly. However, we take no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
3) ORDERING FROM US
a) You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
b) Our acceptance of an order takes place when we despatch the order. When we despatch the order the purchase contract will be made. All items ordered are thoroughly checked for any damage before posting. No damaged goods are posted.
c) We reserve the right to cancel or refuse an order without reason including:
(i) where goods are not available;
(ii) where we cannot obtain authorisation for your payment;
(iii) if there has been a pricing or product description error; or if you do not meet any eligibility criteria set out in our terms and conditions.
Any offers are at the discretion of our management and may be withdrawn without notice, offers cannot be used in conjunction with any other offer including free or discounted delivery offers unless stated.
- Delivery and Handling
Deliveries are arranged through Royal Mail. As with most mail order firms we cannot guarantee the service provided by the couriers we use for delivery. If you have any special delivery instructions please email us as soon as possible, so we can try to arrange this before despatch. There may be instances where you will be required to enquire direct with Royal Mail in order to resolve delivery issues and/or collect from a post office/depot yourselves.
- Deliveries to Europe
For orders outside of mainland U.K. please email us and we will email you our best quote for delivery. Your order will not be processed until we receive your confirmation to proceed.
- Customs Charges
When ordering goods from us for delivery overseas, you may be subject to import duties and taxes which are levied once the package reaches your country. Any required contact & additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies/restrictions vary widely from country to country, so you should contact your local customs office for further information. You will be liable for orders held or destroyed by customs in such cases. Additionally, please note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Shipping and packing charges are calculated depending on the delivery destination. These charges are visible to you when you proceed to the Checkout and before you finalise the order transaction.
As checkout is an automated process there may unfortunately be errors in the delivery cost to some areas. Please place your order and complete checkout, if there is an error we will email you and notify you of our best quote for delivery. Your order will not then be processed until we receive your confirmation to proceed.
- Delivery Schedule
Our business operates Monday to Friday (excluding public holidays) and we will try to despatch your order either the same working day or the next working day.
Standard Delivery can take between 3 – 5 working days.
Express Delivery can take between 1-3 working days.
If you have any queries with your order, please contact us at enquiries@kindlecone.co.uk or complete the Contact Us form.
4) PRICING
a) All prices are exempt from VAT at the current rates and are correct at the time of entering the information onto this website. Where VAT is charged on delivery it is included in the delivery price shown.
b) Where we charge separately for carriage and insurance and other relevant charges, we will show separately either at checkout under ‘delivery’ or on the delivery prices page.
c) Our prices are reviewed periodically, but all prices shown are subject to change. Any changes to an item already ordered will be notified via email and not processed until confirmed, however we will not intentionally make retrospective changes wherever possible, as we consider this to be unfair on you.
5) RETURNS POLICY
a) We want you to be completely satisfied with your purchases. Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation as soon as possible. We try to ensure that the products are the same as our description, but differences will occur.
b) Items are described and photographed as accurately as possible, but please note that sizes, colours and designs will vary because each cone is hand-made and unique. If you are not completely satisfied with any item you ordered, you must cancel your order in writing or by email within 7 working days of the date of receipt.
c) You will then be advised to return it, if possible in the original packaging (with your customer advice note) and we will refund your money or send you a replacement.
d) Please note we are only able to accept items that have not been altered or used and are returned in their original condition. If you wish to order additional items it will be treated as a new order. The kindlecone.co.uk guarantee is in addition to your statutory rights.
e) If the product is damaged in any way or has become broken in transit please call us on 07701 030199 or email enquiries@kindlecone.co.uk within 3 working days of receipt of the goods quoting your order reference number, name, address and email.
f) The costs of return postage will be at your expense unless the goods are faulty or we offer a ‘free returns’ service (for example if the incorrect goods were received).
g) Refunds or exchanges will be made to you within 28 days of receipt of the returned goods, as long as you have followed all of the procedures and timeframes above, conditional upon stock availability.
h) Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us.
i) We are not responsible in any way whatsoever for any loss or damages you may suffer in relation to the information set out above or in relation to any goods or services you purchase or return.
6) PRIVACY POLICY
This privacy policy sets out how we use and protect any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01.05.11.
a) What we collect:
We may collect the following information:
-name and job title
-contact information including email address
-demographic information such as post code, preferences and interests
-other information relevant to customer surveys and/or offers
b) What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
-Internal record keeping.
-We may use the information to improve our products and services.
c) We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
d) We may use the information to customise the website according to your interests.
7) SECURITY
a) We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
b) How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
c) Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
d) Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
-whenever you are asked to fill in a form on the website, look to see if there is a box that you can tick to indicate that you do not want the information to be used by anybody for direct marketing purposes
-if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@kindlecone.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email enquiries@kindlecone.co.uk
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
8) COPYRIGHT NOTICE
This website and its content is copyright of kindlecone.co.uk™ – © kindlecone.co.uk™ 2021. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
-you may print or download to a local hard disk extracts for your personal and non-commercial use only
-you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
-you may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
– We reserve the right to use product images from manufacturers and wholesalers to promote the products we buy from them without infringing on copyright.
9) EMAIL DISCLAIMER
Email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of kindlecone.co.uk.
If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone.
Please contact the sender if you believe you have received our email in error.
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